What We Do...

Every show has a rhythm, and The Velvet Concierge ensures every moment behind the scenes flows effortlessly. Whether it’s preparing the space, caring for the artist, supporting the crew, or managing the moving parts that make performance days run smoothly, we handle the details with intention and discretion.

 

Our role is simple: create comfort, reduce stress, and elevate the backstage experience so artists and teams can focus entirely on the work they came to do. Below is a look at the specialized support we provide throughout the day.

​

Artist Concierge Support

• Dressing room setup & ambiance

• Luxury welcome baskets

• Wellness, spa & glam appointments

• Private dining & reservation coordination

• Quiet space creation & pre-show comfort

 

Backstage Hospitality

• Hydration stations & premium snacks

• Allergy-friendly + dietary-specific setups

• Fresh towels, amenities & comfort items

• Premium add-ons (flowers, candles, teas)

 

Crew Support

• Load-in breakfasts & coffee runs

• Crew meals & late-night pickups

• Emergency supply runs

• Hydration & comfort setups

• On-site support for techs & operators

 

Logistics & Touring Essentials

• Transportation, vehicle & driver coordination

• Airport arrival/departure support

• Gear, wardrobe & supply pickups

• Hotel check-ins and special requests

• Booking local services (spa, physio, massage, wellness, grooming)

 

VIP & Agency Support

• Day-of-show management

• VIP guest care

• Confidential handling of sensitive requests

• Last-minute problem solving

• Discreet, professional communication with tour managers